My Subscription
View and manage your TeamTrackin subscription — check your plan details and included features, update your payment method, and change, upgrade or cancel your plan at any time.
Subscription Overview
The My Subscription page gives the company admin a complete view of the active plan, billing cycle, renewal date, and feature entitlements. The page is split into a hero banner at the top, four key KPI tiles, and detailed cards below covering plan details, billing, included features and account status.
| Hero element | Description |
|---|---|
| Plan badge | Shows the current plan tier (e.g. Premium Plan) with a star icon in the top-left of the hero banner |
| Company name | Your company's registered name on the TeamTrackin account |
| Active badge | Green "Active" badge in the top-right confirms the subscription is currently live and not expired or cancelled |
| Renews date | The next billing renewal date — after this date the subscription auto-renews unless cancelled |
| Users covered | The maximum number of seats included in your current plan |
| Per year price | The annual cost of the subscription at the current plan tier |
| Billing cycle | How often billing occurs — Monthly or Yearly |
| Days to renewal | Countdown showing how many days remain until the next billing/renewal date |
Plan Overview
The Plan overview card shows all the specifics of your current subscription — the plan name, company, number of covered users, plan tier, and a description of what the plan includes. This is a read-only reference card.
The company's primary admin also sees Payment method & invoices on this card. It opens your secure billing page, already signed in, where you can change the card on file and download past invoices; Return to TeamTrackin brings you back.
Billing Information
The Billing information card shows your payment cycle, pricing, last payment date, and next renewal date. An amber renewal alert bar at the bottom visually tracks how far through the current billing period you are, with a countdown to the renewal date.
The timeline bar at the bottom of the Billing card fills from left to right as your billing period progresses. When the bar reaches nearly full (as shown above), your renewal date is approaching. You will also see the amber countdown alert appear in the hero banner above.
Included Features
The Included features card lists all capabilities unlocked by your current plan tier. Premium plans include all features — Time tracking, Screenshots, Payroll management, Timeoff management, Vault & documents, Activity monitoring, Advanced reports, Project tracking, Team board, and All integrations.
Account Status
The Status card provides a quick summary of three key account health indicators — Subscription status, Billing cycle, and Plan tier. Each row has an icon, label, description, and a coloured badge showing the current value.
Plan & billing buttons
These buttons sit at the bottom of the My Subscription page. + Upgrade plan (not shown on Enterprise) and Change plan open the plan page, where you move to another plan. Payment method & invoices (the account owner only) opens your billing page to update the card and download past invoices. Cancel subscription starts the cancellation. If your plan is set by a contract, you see a note to contact us instead; if a payment is due, you see Make Payment.
| Button | Description |
|---|---|
| + Upgrade plan | Opens the plan comparison page — choose a higher tier to unlock more seats, features, or storage |
| Change plan | Opens the plan page — move to another plan or billing period |
| Payment method & invoices | Account owner only. Opens your billing page — update the payment card and download past invoices |
| Cancel subscription | Opens the cancellation confirmation modal — requires selecting a reason and confirming before the subscription is cancelled |
Cancel Subscription
Clicking Cancel subscription opens a confirmation modal. The modal clearly explains what will be lost, shows the date the subscription remains active until, and requires you to select a reason and optionally describe why you are cancelling. This helps the TeamTrackin team understand and improve the product.
| Modal element | Description |
|---|---|
| Warning box | Red confirmation message showing the exact plan name and last active date — ensures the admin knows when access ends |
| What you lose | Red ✗ items show features that will be disabled after cancellation; green ✓ items confirm what remains accessible |
| Reason dropdown | Required field — select the primary reason for cancelling from a pre-defined list (Too expensive, Switching tools, Missing features, etc.) |
| Additional comments | Optional free-text field for elaborating on the cancellation reason — helps the product team understand and improve |
| Keep subscription | Dismisses the modal and returns to the subscription page — the subscription is NOT cancelled |
| Confirm cancel | Submits the cancellation with the selected reason. The subscription remains active until the renewal date, then downgrades. |
Cancelling does not give an immediate refund. Your Premium Plan remains fully active until April 23, 2026. After that date, access ends until a plan is chosen again — TeamTrackin has no free tier, only the 14-day free trial. If you cancel by mistake, contact support immediately — cancellations may be reversible before the end date.
Refer a Company
Know another company that would like TeamTrackin? Open Company → Payments and find the Refer a company card. Copy your referral link and send it to them.
When the company you referred pays its first invoice, you both get one month free as account credit. The card shows the companies you've referred and the credit you've earned so far.
The referral card is shown to people who manage payments for your company (the Payments permission — usually the account owner).
Everything You Need to Manage Your Plan
Track your plan and billing cycle from one place. Upgrade, change your plan, update your payment method or cancel your TeamTrackin subscription at any time with full transparency.