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TeamTrackin
REMOTE TEAM INTELLIGENCE
User GuideMobile App

Mobile App

The TeamTrackin mobile app is for shift workers. See your shifts, clock in and out at the job site, swap shifts, pick up open shifts, ask for time off, set your availability, check your hours and pay, and claim expenses. It works on Android and iPhone.

Sign In, Clock In & Out, Offline, Swaps, Open Shifts, Time Off, Pay, Expenses, Kiosk PIN
User GuideMobile App

Get the App

The app is free. Install it from your phone's app store.

PhoneHow to install
AndroidOpen Google Play, search for TeamTrackin and tap Install.
iPhoneOpen the App Store, search for TeamTrackin and tap Get.

Sign in with the email and password your admin set up for you (the same ones as the web app, if you use it). Field workers use only the mobile app — the website won't sign them in. Your manager must give you a Field or Both seat before shifts appear.

Sign In

Your admin creates your account. You can't sign up from the app.

Sign-in screen
9:41●●●
T
Sign in
Workspace
acme
Email
ali@acme.com
Password
••••••••
Sign in
Workspace — The first part of your company's web address. For acme.teamtrackin.com, type “acme”.
Email and password — The ones your admin set up for you. Forgot your password? Ask your admin — they can reset it for you.

Allow Location & Notifications

The app needs your location to check you are at the job site. It only uses your location while you are clocked in. It stops when you clock out.

1
Allow location while using the app
Tap Allow when the phone first asks.
2
Allow all the time
On Android choose “Allow all the time”. On iPhone choose “Always”. This lets the app keep working when the screen is off during your shift.
3
Allow notifications
So you hear about new shifts, changes and reminders.
Profile → Location & notification access
9:41●●●
Location & notification access
LocationAll the time
NotificationsOff
BatteryRestricted
Open settings

Skipped a step? Open Profile → Location & notification access at any time to check and fix your permissions.

Android Battery Settings

Many Android phones stop apps in the background to save battery. This can stop the app from sharing your location during a shift. Set TeamTrackin's battery use to Unrestricted. Menu names can differ a little between phone models.

Phone brandSteps
SamsungSettings → Apps → TeamTrackin → Battery → Unrestricted. Also check Settings → Battery → Background usage limits and make sure TeamTrackin is not in “Sleeping apps” or “Deep sleeping apps”.
Xiaomi / Redmi / POCOSettings → Apps → Manage apps → TeamTrackin → Battery saver → No restrictions. Turn on Autostart for TeamTrackin.
Huawei / HonorSettings → Battery → App launch → TeamTrackin → turn off “Manage automatically”, then turn on Auto-launch, Secondary launch and Run in background.
Oppo / Realme / OnePlusSettings → Apps → TeamTrackin → Battery usage → allow background activity (or choose “Don't optimise”). Turn on Auto launch if your phone has it.
Other Android phonesSettings → Apps → TeamTrackin → Battery → Unrestricted (or “Don't optimise”).

iPhone users don't need to change battery settings. Just make sure Low Power Mode is off during shifts if you can.

Your Shifts

The app has four tabs at the bottom: Shifts, Clock (it reads On shift while you're working), Pay and Profile. Everything else is under Profile.

The Shifts tab shows Today and Upcoming shifts. Pull down to refresh. Only published shifts appear here.

Home and shift detail
9:41●●●
Today
08:00 – 16:00Clock in now
Harbour Warehouse
Your time: 09:00 – 17:00
Upcoming
Tue · 22:00 – 06:00Upcoming
North Depot
Wed · 08:00 – 16:00Cancelled
Harbour Warehouse
9:41●●●
Shift detail
✓ You're at the site
Harbour Warehouse
08:00 – 16:00 · 30 min unpaid break
Clock in
BadgeMeaning
Clock in nowYou can clock in to this shift.
On shiftYou are clocked in.
CompletedYou clocked out.
MissedYou didn't clock in and the shift was marked as a no-show.
CancelledYour manager cancelled the shift. You don't need to go.
Times — Shift times are in the job site's timezone. If you are somewhere else, a “Your time” line shows the time where you are.
Shift detail — Tap a shift to see the site on a map, the break and a “You're at the site” message when you arrive.

Clock In

1
Go to the job site
The Clock in button opens 60 minutes before the shift starts.
2
Open the shift
Tap the shift on the Shifts tab.
3
Tap Clock in
The app records the time and your location. If your company asks for one, take a selfie.
Outside the site? — You see “You're not at the job site”. Depending on your company's settings, you can tap “Clock in anyway”, or you must move closer first.
Late — If you clock in after your company's late threshold, the shift is marked late.

If you don't clock in by your company's no-show time, the shift is marked as Missed and your manager is told.

While on Shift

On shift
9:41●●●
On shift
Time on shift
02:14:37
Harbour Warehouse · 08:00 – 16:00
Location sharing is on
Clock out
Timer — Shows how long you've been on shift.
“Location sharing is on” — You always see this while the app shares your location.
Breaks — Your unpaid break is taken off your worked time automatically. You don't need to clock out for it.
Phone indicator — Android shows an ongoing notification. iPhone shows the location arrow in the status bar.

Clock Out

When you finish, open the On shift tab, tap Clock out and confirm. Location sharing stops straight away.

Forgot to clock out? If your company has auto clock-out on, the app clocks you out 60 minutes after the shift ends. Ask your manager to fix the time if needed.

No Signal?

You can clock in and out without signal. The app saves everything on your phone with the time you tapped. It sends it when you are back online.

Updates waiting for signal
9:41●●●
Today
3 updates waiting for signal
08:00 – 16:00On shift
Harbour Warehouse

Don't uninstall the app or log out while updates are waiting. You would lose your clock-ins.

Swaps

Can't make a shift? Ask a teammate to cover it.

1
Open the shift
Tap “Can't make it? Ask someone to cover”.
2
Pick a teammate
Choose who you'd like to cover the shift.
3
They accept
Your teammate gets a notification and taps Cover it or Decline (Profile → Shift swaps → Asked to cover).
4
Your manager approves
The shift moves only after your manager approves. Until then, it's still yours.
Swaps tabWhat you see
Asked to coverRequests from teammates who want you to cover. Accept or decline.
My requestsSwaps you asked for and where they are.
HistoryPast swaps.

Swaps can't be approved after the shift starts. Ask early.

Open Shifts

Want more hours? Your manager can offer shifts that nobody has yet.

1
Open the list
Profile → Open shifts.
2
Claim one
Tap Claim shift on the shift you want.
3
See the result
“It's yours” means the shift is now yours. “Claim sent” means your manager reviews it first.
4
Changed your mind?
Tap Withdraw claim.

Time Off

1
Start a request
Profile → Time off → Request time off.
2
Choose the type
Paid (from your holiday balance) or Unpaid.
3
Choose the days
Full days (First day and Last day) or Part of a day.
4
Send it
Add a reason if you like and tap Send request. Your manager approves or declines it.

Holiday left on the Time off screen shows your balance. To cancel a request, open it and tap Cancel request.

Availability

Tell your manager when you can't work, or when you'd prefer to.

1
Add a time
Profile → My availability → Add a time.
2
Weekly or dates
Choose Every week for a regular time, or Specific dates.
3
Save
Your manager sees it when planning the rota.

With nothing set, you're shown as free every day.

Pay

Open the Pay tab to see your hours and estimated pay for This week and Past weeks.

Pay is an estimate until your manager approves your timesheet. If you're salaried you see “Paid by salary”.

Expenses & Mileage

1
Open it
Profile → Expenses & mileage.
2
Choose the kind
Expense or Mileage.
3
Fill it in
The date and, if you like, which shift it was for. Expense: what it was for, the Amount and a Receipt photo. Mileage: Business miles, Vehicle and Journey.
4
Send it
Tap Send claim. Your manager reviews it.

Tasks, Forms & News

Shift tasks — After you clock in, tick each task with Mark as done. Add a photo if the task asks for one.
Forms & reports — Profile → Forms & reports: fill one in on site and send it. It's sent automatically when you have signal.
Announcements — Profile → Announcements shows company news, with a count of new ones.
My qualifications — Profile → My qualifications: see or add your licences, cards and checks.

Kiosk PIN

Some sites have a shared tablet where you clock in with your name and a PIN instead of your phone.

1
Open it
Profile → Kiosk PIN.
2
Set the PIN
Enter a New PIN (4 to 6 digits), type it again and tap Save PIN.

Notifications You'll Get

WhenWhat you get
A new shift is published for youPush and email
Your shift changesPush and email
Your shift is cancelledPush and email
Your shift starts in 1 hourPush reminder
A teammate asks you to coverPush
Your swap is accepted, declined, approved or rejectedPush

Your company can turn off shift emails. Push notifications need notification permission on.

Profile

Profile
9:41●●●
Profile
Worked shift time
6h 30m
Today
31h
Week
122h
Month
Shift swaps›
Time off›
Open shifts›
Kiosk PIN›
Log out
Worked shift time — Today, this week and this month, after breaks.
Recent shifts — Your latest shifts.
Your tools — Shift swaps, Time off, My availability, Open shifts, Announcements, My qualifications, Forms & reports, Expenses & mileage and Kiosk PIN, each described above.
Settings and help — My data & privacy, Location & notification access, Location test (battery & background) and Check for app updates.
Log out — Not available while you are on shift. Clock out first.

Location Test

Open Profile → Location test (battery & background) to check that the app can track your location in the background. Run it once after you install the app, or when your manager says your location is missing.

When to use it — After you install the app, after you change permissions or battery settings, or when your manager says your location is missing.
What it checks — Whether the app keeps recording your location with the screen off.
If it fails — Check Profile → Location & notification access, then the Android battery settings above.

Troubleshooting

ProblemWhat to do
Can't sign inCheck the workspace name (the first part of your company's web address), email and password. Ask your admin to check your account.
No shifts showingYour manager may not have published them yet. Check you have signal, then reopen the app.
Clock in button is greyed outIt opens 60 minutes before the shift starts. Check the shift time.
“You're outside the site”Move closer to the site. Turn on precise location. Wait a few seconds for GPS to settle.
Manager says I disappear from the mapSet location to “Allow all the time” / “Always”. On Android, set battery to Unrestricted. Run the Location test.
Not getting notificationsProfile → Location & notification access → turn notifications on.
Updates waiting for signal won't clearOpen the app somewhere with signal and keep it open for a minute. Don't log out.
Forgot to clock outAuto clock-out may do it for you. Otherwise ask your manager to adjust the time.
Wrong time on a shiftTimes are in the job site's timezone. Check the “Your time” line.
Old versionProfile → Check for app updates gets the latest version.
PreviousShift Management
Next guideGet the App →

Your Shifts, In Your Pocket

See your shifts, clock in at the site, swap with a teammate and check your pay — all from the TeamTrackin mobile app.

Try the demo
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