Who decides
Your TeamTrackin account is created by your employer, who decides how your work data is used (they are the data controller). TeamTrackin, run by BUGDEV LTD, stores the data for them. So a deletion request goes to your employer, who approves it in TeamTrackin. Under UK GDPR they must respond within one month.
Client portal users (customers of a company that uses TeamTrackin) can ask too: in the portal, go to Settings → Your data and choose Ask for my data to be deleted (or Download a copy of my data). The company decides, and invoices it sent you are kept as accounting records.
How to request deletion
In the TeamTrackin mobile app
- Open the app and sign in.
- Go to Profile → My data & privacy.
- Tap Request deletion, add a reason if you like, and confirm.
- The same screen shows the status of your request: waiting, deleted, or declined with your employer's note.
On the website
- Sign in at your company's TeamTrackin address.
- Go to Settings → Profile → Your data & privacy.
- Click Request deletion and confirm.
If you can no longer sign in
Ask your employer, or email support@teamtrackin.com with the email address of your account and your company's name. We will pass your request to your employer and help them deal with it.
Before you ask, you can download a copy of everything held about you from the same screen (Download my data).
What is deleted
When your employer approves the request, your account is closed and the following is deleted straight away. Files are removed from our storage at the same time.
| Data | Includes |
|---|---|
| Profile | Your name, email address, phone number, address, date of birth and profile photo |
| Photos and files | Selfies, screenshots, receipts, form and checklist photos, uploaded documents and qualification files |
| Location | GPS location recorded while you were clocked in, clock-in and clock-out positions, and desktop app location |
| Activity details | Apps used and websites visited (desktop app) |
| Devices and sign-in | Push-notification tokens, app devices and active sign-in sessions |
| Free-text notes | Reasons and notes you wrote on time off, expenses, overtime, swaps and checklists |
What is kept, and for how long
UK tax and employment law requires employers to keep pay and working-time records. These are kept without your name or contact details — your account is shown as "Former employee" — and are deleted when the retention period ends.
| Record | What is kept | How long |
|---|---|---|
| Pay and timesheets | Hours worked, pay, payslips and invoices | 8 years, then deleted |
| Shift hours | Dates and times of shifts you worked | 8 years, then deleted |
| Time off | Dates and hours of leave (not the reasons) | 8 years, then deleted |
| Expenses and overtime | Amounts and dates (not your descriptions) | 8 years, then deleted |
If your employer declines the request — for example because of an ongoing legal claim — you will see their reason in the app, and you can complain to the Information Commissioner's Office (ico.org.uk).
Contact us
Email support@teamtrackin.com or write to BUGDEV LTD, High Street, Cheltenham, Gloucestershire, GL50 3HU, UK. See our Privacy Policy for more about how personal data is handled.